Support

Something not working, or an idea for the next version? Write to us and we answer within two working days.

Recording, editing and export

Do I need an account to start? No. You can complete onboarding, record, edit and export signed out. Sign in with Apple appears when you first use captions, AI/Clean, purchases, Account, Publish or server-synced features.

Export did not save. Check Settings → Privacy & Security → Photos → Xheki and allow access to add to Photos. You can also use Share from the result screen.

Captions

What do captions require? Captions are Premium in the 1.0 App Store build. Sign in with Apple is required because minutes and purchases live on your Xheki account. The app shows the minute cost before you start.

The captions came out in the wrong language. Open Settings → Caption language and pick it instead of Auto-detect, then tap Captions again.

A word is spelled wrong every time. Settings → My word list: add the word as it comes out on the left and how you write it on the right.

A word got cut by Clean. Tap Undo right after the Clean suggestions are applied, or skip that cut in the review sheet before applying the changes.

Publish and Publer

Do I need Publer to post? No. Save to Photos and Share work without Publer.

What Publer account works? Publish and Premium Analytics use your own Publer Business plan with API access. Xheki does not include Publer credentials.

Minutes and Premium

What does a minute buy? One started minute of captions in any language, or one AI cover.

What is Premium? Premium is the App Store subscription for captions and AI features. Recording, editing and export without captions remain available signed out.

Minute packs are Premium add-ons. They stay on your signed-in Xheki account and are spent while Premium is active.

Restore a purchase: sign in with the same Apple ID, then Account → Restore purchases.

Cancel Premium: iPhone Settings → your name → Subscriptions → Xheki Premium.

Refunds are handled by Apple: reportaproblem.apple.com.

Your account

Delete your account: tap the credits badge on the camera screen → Account → Delete account. Your account, credits and history are deleted from our server right away. Your videos stay on your iPhone.

How we handle your data: Privacy policy · Terms of use